My order hasn't arrived or is taking too long

If your order’s taking longer than expected, start by checking the tracking link in your shipping confirmation email – it usually has the most up-to-date info.

If it looks like it’s delayed, you’ll often get a quicker answer by contacting AusPost directly with your tracking number. That said, if you need help or something doesn’t look right, we’re always here – just get in touch with your order number and we’ll sort it out.

Jun 12, 2025

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