Shipping & Delivery
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Can I pick up my order in person?
We’re 100% online, so there’s no pickup option – but we’ve got fast shipping, same-day dispatch on orders before 1pm (Mon–Fri), and free returns if something’s not right. For more info, check out our Shipping and Returns pages. -
We dispatch all orders within 1 business day – and same day if you order before 1pm (Melbourne time), Mon–Fri. Shipping timeframes: • Standard: 2–5 business days • Express: 1–3 business days • StarTrack: 1–2 business days For international orders or more details, check out our Shipping page.
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My order hasn't arrived or is taking too long
If your order’s taking longer than expected, start by checking the tracking link in your shipping confirmation email – it usually has the most up-to-date info. If it looks like it’s delayed, you’ll often get a quicker answer by contacting AusPost directly with your tracking number. That said, if... -
We ship Australia-wide and to most countries worldwide. Shipping rates, timeframes, and available services will depend on your location – just head to the checkout and enter your address to see your options. For more details (including international timeframes and costs), check out our Shipping ...